Since the other three legal bases are not available the only logical consequence is that consent must now be obtained when personal data is used for advertising purposes. After more than five years of litigation finally concluding she must ask people if they allow her to spy on them Booking Ryanair flights through an online travel Email Marketing List agency could come with unpleasant surprises Complaints against Ryanair were filed today. Europe's largest airline requires some of its customers to complete a verification process involving invasive facial recognition when booking through an online travel agency rather than directly on a website or app. Ryanair has no legitimate reason to implement this system.
Instead the airline appears to have deliberately violated customers' data protection rights to gain an unfair competitive advantage over alternative booking channels. Complain to the Spanish Data Protection Authority Complaints are automatically translated into English Holidays without intrusive verification processes. After booking a flight through an online travel agency, the complainant received an email from asking to complete the verification process. She had the option of verifying via facial recognition or going to an airport check-in desk more than two hours before departure.